Better Health Medical Group Policies

Better Health Medical Group and Day Spa strive to deliver consistent and dependable services of the highest quality to all of our clients. We ask all of our customers to understand that in order for us to continually provide this high level of service, Better Health has and must implement standard policies and procedures as shown below. Of course, individual situations will always be considered as they arise.

Appointments

On the day of your appointment, we ask that you arrive at least 15 minutes to fill out required paperwork. Every effort will be made to restore lost time if you happen to be late, if time is allowed; however, previously scheduled appointments will take precedence. If this is not possible, then the time dedicated to your service will be shortened.

Cancellations

We ask that our clients be considerate by notifying us of a cancellation 24 hours prior to their scheduled service. This cancellation notice is necessary in order to allowing opportunities to reschedule that opening. If we are not given a cancellation notice, there will be a $25 fee.

Product Returns

Sales of all products are final. Exchanges within 30 days will only be allowed if skin irritations have occurred due to product use. If more than 1/4 of the product has been used, it may not be exchanged. While we only carry quality skincare products, any disputes regarding manufacturers' claims as to the effectiveness of a product, must be taken up directly with the manufacturer. The Better Health Medical Group is not responsible for manufacturer liabilities or misrepresentations.

Payment

We accept MasterCard, Visa, Discover, and American Express credit cards, ATM debit cards and personal checks. A $35 fee will be charged for each returned check. This fee must be received with 5 days of notification of the returned check. Past due accounts will be swiftly submitted to the Los Angeles District Attorney's Check Restitution Program for collection and legal action.

Gratuities

Not expected; determined as optional, it is customary to include a 15% gratuity of the treatment cost. Fee for service do not include this. Gratuities are significantly valued by our staff.

Special Health Considerations

Please notify our staff if you have allergies, any physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services, you experience discomfort, please alert our staff immediately.